FAQs
Customer Service
How do I contact Customer Service?
Come on over to the Contact Us page. It has all the details!
Order Tracking
Our items are made to order and hand-assembled - most orders are delivered 7 business days from the date of purchase.
When will I receive a shipping tracking number?
Tracking details will be emailed to you once your order has shipped. Most orders are shipped within 7 business days.
I signed into my account, but cannot see my order, why?
Orders placed as a guest cannot be tracked in your account. If your account was created after you checked your order out as a guest, you will lose access to viewing your guest order status.
If you are unable to track your order status and it has been more than 7 business days since you have ordered, please contact us at support@jsflavah.com
Issues With Your Order
What should I do if the artwork I received is damaged or not in perfect condition?
If your artwork arrives not in perfect condition, please email us at support@jsflavah.com with photos of the item AND photos of the box it arrived in, and we will gladly ship you a replacement, at no additional cost.
Sometimes, bumpy transits can cause minor imperfections such as looseness, indentations, and creases to your artwork. The Canvas Care Guide can help address these issues so you don’t have to go through the hassle of an exchange and your artwork can be restored to the perfect condition in just minutes.
What should I do if I didn’t receive the image or size I ordered?
If you receive the wrong image or incorrect size, please let us know by emailing us at support@jsflavah.com, with pictures of the artwork you received AND the UPC barcode (typically found on the back of the print). We will process a replacement order as soon as we are notified.
Returns & Exchanges
What is your return policy?
Flavah offers a 100% Love Guarantee!
You will LOVE the impression our canvases will leave, or we will take it back! We are happy to accept return or exchange requests for any reason in the first 30 days of purchase!
If you would like to return or exchange your order or if there is an issue with the print you received, please email us at support@jsflavah.com order number and the product you would like to return or exchange to receive a free return shipping label.
We will process your refund or exchange order once your return has been received.
Do I qualify for free return shipping?
Once a refund is confirmed, please ship your return to:
Flavah by JS Customs
8420 N Knoxville Ave
Peoria, IL 61615
What is your cancellation policy?
You can request to cancel your order at any time before your order has shipped.
When will I be refunded for my return?
Your refund will be processed once your return has been received.
My order was damaged in transit!
No worries! See our section for instructions on handling shipping and order issues.
Shipping & Delivery
When can I expect to receive my order?
Our items are made to order by hand and can take up to 7 business days to assemble and ship. Customers who selected "Standard Shipping" should expect to receive their orders 9 business days from the date of purchase.
Tracking details will be emailed to you once your order has shipped. To track your order status online, visit our guest order tracking page.
Can I change the shipping address once the order has been placed?
If the order hasn't shipped yet, we can still change the address for you. Changing order information will delay the shipment.
Does Free Shipping apply to all orders?
No. When available, Free shipping only applies to orders shipped within the contiguous United States.
Do you ship internationally?
Flavah ships internationally! Shipping prices may vary based on size and location. You will be able to see the applicable shipping charge reflected in your shopping cart, after you enter the shipping address, at checkout.
Customers ordering to Canada, Australia, United Kingdom, and the European Union will be charged applicable taxes and duties in advance of delivery as part of the overall shipping cost.
* Other international destination taxes and duties are not included in your order and will need to be paid before delivery. The cost of duties and taxes are regulated by your country’s customs bureau and not determined or collected by jaflavah.com.
Do you ship to P.O. Boxes?
As of 12/31/2024, we can only ship to physical addresses.
Do you ship to U.S. military bases?
We are more than happy to ship items to military service members. Please know, that shipping fees are applicable towards orders shipped to overseas military bases.
Make sure you include the unit and box numbers, for APO/FPO/DPO shipping addresses (if assigned). To prevent mail from entering foreign mail networks, do not include city or country names in APO/FPO/DPO shipping addresses.
I received my tracking details, but it doesn’t show any movement, what should I do?
If it has been more than two days since your order has shipped and movement is not reflected on the shipper’s website or it has been more than 48 hours since the last tracking update, please contact us at support@jsflavah.com for further assistance.
What should I do if the tracking website states my package was delivered, but I never received it?
We are so sorry for the trouble!
We always recommend checking around your property or with neighbors to ensure your package was not misplaced. If after checking in you were unable to recover your packages, please contact us at support@jsflavah.com
Which shipping carriers does Flavah use?
At Flavah, we are committed to ensuring that your artwork arrives safely and promptly. For both US and International orders, we utilize UPS and USPS to handle many of our deliveries. Understanding the diverse needs of shipping large artworks, we also work with common carriers like R&L, Fedex Freight, and UPS Freight for some of our larger pieces. This expanded service is provided to you at no additional cost, ensuring a seamless and cost-effective delivery experience.